Frequently Asked Questions
General
What is Endless Panda?
Endless Panda is a small online store offering high-quality, stylish clothing at affordable prices, delivered across India.
Do I need an account to shop?
Yes, creating an account is required to make a purchase on Endless Panda. This helps us process your orders securely and keep track of your preferences.
Who can shop on Endless Panda?
You must be 18 years or older to shop on Endless Panda.
Can I buy in bulk or wholesale?
Yes! We accept bulk or wholesale orders. Please contact us at support@endlesspanda.store for more details.
How can I contact customer support?
You can reach us via support@endlesspanda.store from Monday to Friday, 10:00 AM – 6:00 PM.
Shipping and Delivery
Where do you ship?
We currently ship within India only.
Which courier partners do you use?
We use Bluedart, DTDC, Ekart, and Delhivery to ensure your order reaches you safely.
How long will my order take to arrive?
Orders are processed in 1–2 business days, with delivery typically taking 3–4 business days after dispatch.
Do you provide tracking information?
Yes! Tracking details are sent via email and SMS, and you can also track your order on our tracking page.
Is shipping free?
Shipping is free for prepaid orders. COD orders have a Rs. 79/- charge.
Returns & Refunds
How many days do I have to request a return?
You have 5 days from the date of delivery to request a return.
Are exchanges allowed?
Exchanges are allowed only for damaged or wrong items. An unboxing video is required for verification.
How long does it take to get a refund?
Refunds are processed to your original payment method (or bank for COD) within 8–15 business days after approval.
Payment Related
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
Is there an extra charge for COD?
Yes, Rs. 79/- is added for COD orders.
Are payments secure?
Absolutely. We use Razorpay, a trusted payment gateway, to ensure all transactions are safe and encrypted.